FAQ's

WHERE IS THE VAPING RABBIT MADE?

The Vaping Rabbit Eliquid is made in Los Angeles CA in an ISO-7 GMP certified FDA registered lab. 

IS THERE AN EXPIRATION DATE?

Yes. Please check the bottom of the bottle for an expiration date. 

CAN I MAKE A CHANGE TO AN EXISTING ORDER?

You may make a change to an existing order that has not been shipped. For example: You may change a 3mg nicotine bottle for a 6mg nicotine bottle. You need to contact us and receive confirmation of those changes before we have shipped out your order. Once we have shipped out your order no exchanges or refunds will be issued. We must receive a change request by 12pm PST the day after you have placed your order. 

MY PACKAGE WAS NOT DELIVERED/ LOST?

The Vaping Rabbit will send out shipping confirmation when your order has shipped. Once your order has shipped it will no longer be in our control. If your package is lost or stolen you will need to contact  USPS and file a claim. Please click this link to file a claim with USPS https://www.usps.com/help/claims.htm

WHEN WILL I RECEIVE MY PACKAGE?

All packages ship via USPS. The processing time for all orders is 1-2 business days. After your order has been processed it will ship from our warehouse and will take 3-7 business days for you to receive. Our system automatically sends tracking information to the email provided at checkout. 

IS AGE VERIFICATION REQUIRED?

Yes. The Vaping rabbit website uses a third party age processor agechecker.net that conducts a quick check to make sure you are of legal vaping age in your state. In some cases you will need to provide proof of age such as a government ID and phone number. Agechecker.net will conduct this check automatically and your information must match exactly as the information you entered at checkout. Agechecker.net cross references publicly available records to confirm you are of legal vaping age.  

AGE VERIFICATION BY STATE 

21+ California, Hawaii, Oregon, New Jersey, New York, Maine, Massachusetts

19+ Alabama, Alaska. 

18+ All remaining states*

Texas 18+ Except city of San Antonio  21+

The Vaping Rabbit LLC at its sole discretion can change or deny any order that cannot be verified. 

WHAT STATES DO YOU SHIP TO?

We are currently unable to ship to Arkansas, Indiana,  South Dakota, Utah and some US Outer Islands.

DO YOU SHIP INTERNATIONALLY? 

Currently we only ship to the US but we are working on launching The Vaping Rabbit products internationally this summer 2019. 

ARE THE TRAVEL CASES RECYCLABLE?

Yes. In an effort to reduce our carbon footprint, all of the travel/carrying cases and bottles are recyclable. We take our commitment to the environment very seriously and opted for materials that are good for the environment. The travel cases can also be reused to store all of your vaping products and have an added child resistant lock.